ify

ify is a Resolution AI platform built by Konnectify that sits on top of existing helpdesks like Freshdesk, Zendesk, Salesforce, and HubSpot — no migration required. It captures support tickets from every channel, understands their type, attempts resolution autonomously, and escalates to a human only when genuinely necessary. The platform is GDPR, HIPAA, ISO, and SOC 2 compliant, and is featured on Product Hunt.

What It Is

ify is an AI-powered customer support resolution layer that plugs into the tools support teams already use. Unlike traditional helpdesk AI that routes tickets faster, ify's stated design goal is to resolve tickets before they enter a queue. It builds its own knowledge base from day one by scanning existing help articles, release notes, video walkthroughs, and past resolved tickets — and automatically writes SOPs from how your team handled previous issues.

How the Resolution Loop Works

ify operates in four stages across every connected channel:

• Capture: Email, WhatsApp, Slack, Microsoft Teams, helpdesk, chat widget, forms, and social channels all create tickets automatically — no copy-pasting between inboxes.
• Understand: Tickets are classified (how-to question, billing issue, bug report) using per-channel memory and team-defined guardrails.
• Resolve: The agent picks the appropriate lane — docs and past resolutions for how-to questions, billing and CRM tools for account issues, bug reproduction and Jira for reported bugs.
• Escalate: When human intervention is genuinely needed, ify hands off to the right person over Slack, Teams, or WhatsApp with full context and an approval trail attached.

Self-Building Knowledge Base

A distinctive feature of ify is its self-building knowledge base. The platform ingests existing documentation, help articles, release notes, video walkthroughs, and every past resolved ticket. When a ticket is resolved without an existing SOP, ify automatically writes one from how the team handled it and reuses it for future similar tickets. This means the knowledge base grows continuously without manual curation effort.

Integrations and Stack Coverage

ify claims 500+ integrations across billing, CRM, and developer tools. Key native integrations include:

• Helpdesks: Freshdesk, Zendesk, Intercom, HubSpot, Salesforce
• Billing: Stripe (dispute checking, refund issuance)
• CRM: HubSpot, Salesforce (field updates, sales flagging)
• Dev tools: Jira (bug filing, ticket linking)
• Channels: Email, Chat Widget, WhatsApp, Slack, Helpdesk agent

Pricing Model

ify uses a resolution-based pricing model rather than seat-based pricing. The platform explicitly charges per resolved ticket — not per agent, seat, or user license. The number of agents on the team does not affect the bill. Exact per-resolution rates require contacting the team. A 14-day free trial is available with setup claimed to take under 20 minutes.

Native Ticketing and Audit Trail

Unlike AI support tools built as layers on top of third-party helpdesks, ify includes native ticketing. Every conversation resolved becomes a real ticket — timestamped, tracked, reportable, and auditable. SLA tracking and full audit trails (every action an agent takes, not just what it said) are included, enabling teams to run SLA reporting on all conversations whether resolved by AI or escalated to a human.